Privacy Policy

At Luthen (referred to as the “Site,” “we,” “us,” or “our”), protecting your personal information is a priority. This Privacy Policy explains how your data is collected, used, and safeguarded when you browse our website or purchase our wall décor products.

By using the Site, you acknowledge and accept the practices described in this policy.

How We Use Your Information

We use your information strictly for legitimate operational purposes, including:

  • Processing orders and arranging delivery, including confirmations and shipping updates

  • Providing customer service and responding to inquiries

  • Identifying and preventing fraudulent or unauthorized transactions

  • Improving website functionality and enhancing your browsing experience

  • Sending marketing communications only if you have given consent, with the ability to unsubscribe at any time

  • Complying with applicable legal and regulatory obligations

Your personal data is never used for unrelated purposes without your consent.

Information We Collect

We collect only the data necessary to operate our business and provide a reliable shopping experience.

Order and Personal Details
When you place an order, we collect information required to complete the transaction, including your full name, billing and shipping addresses, email address, phone number, and order details such as selected products, sizes, and quantities. Payment information is handled securely by third-party providers and is not stored on our servers.

Automatically Collected Data
Certain technical information is collected automatically during your visit, such as your IP address, browser type, device details, pages viewed, and time spent on the Site. This helps us analyze performance, maintain security, and improve usability.

Customer Support Interactions
Any information you share when contacting us, including messages or attachments, is used only to respond to your request and improve our support services.

Sharing of Information

We do not sell, rent, or trade your personal information. Data is shared only when necessary to operate our services:

  • Shipping providers (such as USPS or UPS) receive delivery information to fulfill orders

  • Payment processors (such as PayPal or Stripe) securely handle transactions

  • Service providers supporting website operations may access limited data as required

  • Legal authorities may receive information when required by law or to protect our rights

All third parties are expected to maintain appropriate data protection standards.

Cookies and Tracking

We use cookies and similar technologies to support and enhance your experience:

  • Essential cookies enable core features such as shopping cart functionality and secure checkout

  • Analytics tools help us understand usage patterns and improve performance

  • Marketing cookies may be used for personalized advertising and can be managed through your browser settings

Data Retention and Security

We retain necessary records, including order and transaction data, for legal and accounting purposes. Other personal information is stored only for as long as required.

To protect your data, we implement standard security measures such as SSL encryption, controlled access to systems, and ongoing monitoring.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your data where applicable

  • Restrict or object to certain processing activities

  • Request transfer of your data to another service provider

You may also opt out of marketing emails at any time using the unsubscribe link provided in those communications.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be published on this page along with the revised date. Continued use of the Site after changes are posted indicates acceptance of those updates.

Contact Information

If you have any questions or requests regarding your personal data, you can contact us:

Store: Luthen
Email: contact@luthen.shop
Phone: +1 712 719 4610
Address: 2210 10th St, Emmetsburg, IA 50536, USA