Terms of Service

Welcome to Luthen (the “Site,” “we,” “us,” or “our”), an online store offering premium physical wall décor such as canvas prints, framed artwork, posters, and ready-to-hang pieces designed for durability and simple installation. By visiting the Site, creating an account, browsing products, or completing a purchase, you agree to comply with and be legally bound by these Terms of Service.

These Terms include and incorporate all policies published across the Site, including our Shipping Policy (free standard shipping with estimated delivery within 4–7 business days), Returns and Refunds Policy (30-day return window), Privacy Policy, Payment Policy, and any additional notices or guidelines.

If you do not accept any part of these Terms, including conditions related to orders, payments, shipping, returns, intellectual property, or dispute handling, you must stop using the Site immediately. Continued use after updates are posted constitutes acceptance of those changes.

We rely on secure third-party providers to support payment processing, checkout systems, inventory synchronization, fulfillment, and shipping operations to ensure efficient order handling.

Orders, Payments, and Fulfillment

When placing an order:

  • Products are added to your cart, and payment is submitted at checkout.

  • Order confirmation is generally issued within 1–2 business days.

  • Processing typically begins within 1–2 days, with total delivery estimated at 4–7 business days.

By submitting an order, you authorize us to charge your selected payment method for all applicable charges.

Additional conditions:

  • Free standard shipping applies within the United States.

  • International customers are responsible for customs duties and taxes.

  • Tracking details are provided once available.

  • Custom or personalized items cannot be canceled once production has started.

  • Taxes are calculated based on the shipping destination.

We reserve the right to refuse, cancel, or divide orders when necessary, including cases involving stock limitations, incorrect information, or suspected fraud. Refunds will be issued where appropriate.

Eligibility and Account Responsibilities

Use of this Site confirms that you are at least 18 years old or have reached the legal age of majority in your location. If acting on behalf of another person or organization, you confirm that you have proper authorization.

You agree to:

  • Provide accurate, complete, and current information during registration, checkout, or communication, including contact and payment details.

  • Keep your information updated to avoid delivery or billing issues.

  • Maintain the security of your login credentials and report unauthorized access immediately.

  • Avoid creating multiple accounts for improper purposes such as bypassing restrictions or exploiting promotions.

Accounts may be suspended or terminated if misuse, suspicious behavior, or policy violations are identified.

Acceptable Use

The Site is intended for lawful, personal shopping use only. You agree not to:

  • Violate any applicable laws or regulations, including those related to intellectual property or consumer protection.

  • Introduce harmful software such as viruses or malicious code.

  • Attempt unauthorized access, scraping, reverse engineering, or automated use without permission.

  • Engage in harassment, impersonation, spam, fraudulent reviews, or abusive conduct.

  • Purchase products for unauthorized resale or bulk redistribution.

  • Promote external businesses or unauthorized advertising through the Site.

Violations may result in account termination, restricted access, canceled orders, and potential legal action.

Product Information and Availability

We strive to present accurate product descriptions, images, dimensions, materials, and pricing. However:

  • Colors and textures may vary slightly depending on screen settings and production variations.

  • Product availability, sizes, and customization options may change without notice.

  • Orders affected by listing or pricing errors are not guaranteed fulfillment.

Customers are responsible for reviewing product details before purchasing. Professional advice is recommended for installation or design decisions when necessary.

Pricing and Promotions

Prices may change at any time due to supplier costs, demand fluctuations, or promotional campaigns.

For promotional offers:

  • Discounts have no cash value and cannot be combined unless explicitly stated.

  • Promotions may be modified or canceled if misuse is detected.

  • Shipping offers, product availability, and services may change without notice.

Service Operation and Modifications

We may, without prior notice:

  • Refuse service when justified by policy or risk considerations.

  • Modify or discontinue any aspect of the Site, including products or features.

  • Update content or functionality to improve performance.

While some browsing data may not always be encrypted, all payment transactions are securely processed through PCI DSS-compliant providers such as PayPal and Stripe.

Failure to enforce any provision does not waive our right to enforce it later.

Third-Party Services and Links

The Site may integrate or provide access to third-party tools and services (including payment processors and analytics platforms). These are provided without warranties, and we are not responsible for their functionality or policies.

External links or embedded content may also be present. We do not control or verify these sources and assume no responsibility for their content or practices. Use them at your own risk.

User-Submitted Content

When you submit content such as reviews or images, you grant us a worldwide, perpetual, royalty-free license to use, reproduce, and distribute that content for marketing or operational purposes.

You confirm that your submissions:

  • Are original and lawful.

  • Do not infringe on any third-party rights.

We reserve the right to edit, remove, or decline content at our discretion without compensation.

Errors and Corrections

We may correct inaccuracies or errors at any time, including those related to pricing or product information. Orders affected by such errors may be canceled with appropriate refunds issued.

Additional Restrictions

You agree not to:

  • Collect, misuse, or exploit user data.

  • Bypass or interfere with security systems.

  • Engage in fraudulent or unlawful commercial practices.

Violations may result in termination and reporting to relevant authorities.

Disclaimer of Warranties and Liability

All products and services are provided “as is” and “as available,” without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.

To the maximum extent permitted by law, our liability is limited to the amount paid for your order. We are not liable for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify and hold Luthen and its affiliates harmless from any claims, damages, or expenses arising from your use of the Site, breach of these Terms, or violation of any rights.

Termination and Severability

You may stop using the Site at any time. We may suspend or terminate access immediately if these Terms are violated.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming. Any disputes will be handled in the courts located in Casper, Wyoming. Arbitration through the American Arbitration Association is preferred where applicable.

Entire Agreement and Updates

These Terms, together with all referenced policies, form the complete agreement between you and Luthen, replacing any prior agreements or communications.

We may update these Terms at any time. Changes become effective upon posting, and continued use of the Site indicates acceptance.

Contact Information

Store: Luthen
Email: contact@luthen.shop
Phone: +1 712 719 4610
Address: 2210 10th St, Emmetsburg, IA 50536, USA